This Privacy Policy describes how Concierge ("we", "our", or "us") collects, uses, and shares information about you when you interact with our AI-powered shopping assistant installed on Shopify stores.

1. Information We Collect

1.1 Information You Provide

• Name and email address — when you contact our support team.

1.2 Information We Collect Automatically

• Usage and session data — conversation session IDs, message exchanges with the AI assistant, and token usage counts. This data is used to operate the service, enforce plan quotas, and improve performance. Conversation data is not retained beyond the active session.

1.3 Information from Shopify

Concierge integrates with Shopify to access:

• Product catalog data — product listings, details, and availability, used to power recommendations and answer product-related questions.

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the AI shopping assistant.
• Personalize product recommendations and responses.
• Analyze usage patterns to improve the app's performance and features.
• Communicate with you about your account, updates, or support requests.
• Comply with legal obligations.

3. How We Share Your Information